"Dear sir"? немного позже также вежливо и пошлют... Dear Mr. xxx,Thank you for your interest in our products and services. As Texas Instruments is receiving an increasing number of inquiries from free email accounts with no company reference, we would like to inform you that we are unable to provide interactive support via telephone or email for customers without company email accounts. Therefore, we would be grateful if you could give us more information about yourself and whether you are working for a company or studying at university
Это от TI когда действительно поломался программатор.